The information we collect depends on the service you use. For store transactions and customer accounts, this may include your name, mailing, residential, business, or forwarding address, telephone number, email address, signature, account information, transaction history, receipts, correspondence, and other information you provide.
For private mailbox, Commercial Mail Receiving Agency (CMRA), and virtual-mailbox services, we may collect the information needed to establish and maintain an account, including information supplied on USPS Form 1583, government-issued identification and address-verification documents, authorized recipient and business information, mailbox numbers, mail and package activity, forwarding addresses, and related records. Identification information may be sensitive personal information under California law.
For shipping, packing, mailing, freight, and international shipments, we may collect sender and recipient contact details, package and shipment information, declared values, customs information, tracking and delivery information, signatures, insurance or claim information, and other information required by a selected carrier or applicable law.
For payments, we may collect billing addresses, transaction amounts, payment tokens, receipts, invoices, and related transaction information. Card payment information is processed by Stripe or another payment provider, rather than stored by WeShip. For notary services, we may collect or review identification, names, signatures, appointment details, document descriptions, and other information necessary to provide the requested service and meet applicable recordkeeping obligations.
For printing, copying, scanning, faxing, and document services, we may temporarily process files, documents, photographs, email attachments, and the information they contain. If you request mail scanning or open-and-scan service, we may process mail images and contents at your direction. Website and online-service use may automatically provide device, browser, IP address, approximate location derived from IP address, pages viewed, referrer, and interaction data. We also collect communications sent through email, telephone, text, website forms, social media, support channels, or the website chat assistant.
We collect information directly from you when you visit our store, create an account, rent a mailbox, complete forms, provide identification, buy a service, make a payment, submit a document, request a shipment, contact us, or use the website. We may also receive information from authorized account users, carriers, postal services, payment processors, technology providers, government agencies, customs authorities, and other organizations involved in delivering the service you requested.
We use personal information to provide and administer requested services; establish and maintain accounts; meet USPS and CMRA requirements; process, hold, forward, scan, or release eligible mail and packages; prepare shipments; process payments; provide printing, notary, and office services; communicate about accounts, packages, billing, renewals, and services; provide support; prevent fraud, misuse, theft, and unauthorized access; resolve disputes and claims; comply with legal obligations; improve the website and services; and protect people and property. We do not use identification documents, mailbox records, mail contents, shipping information, or customer documents for unrelated advertising or marketing purposes.
We disclose information only when reasonably necessary to provide a requested service, operate our business, or comply with law. Recipients may include postal and shipping carriers; payment processors and banks; mailbox, notification, account-management, hosting, software, IT, communications, security, and analytics providers; customs and other government agencies; insurance and claims administrators; and professional advisers. We may disclose information to authorized mailbox users or another person you authorize, and to governmental, postal, regulatory, law-enforcement, or judicial authorities when required or permitted by law.
Service providers are expected to use personal information only to perform services for us and subject to applicable contractual and legal requirements. Third-party websites and services are governed by their own privacy practices; WeShip is not responsible for practices outside our control.
Because some services involve identity verification, financial transactions, private mail, or documents, we may process sensitive personal information. We use it only as reasonably necessary to provide requested services, verify identity, protect security, prevent fraud, process transactions, comply with USPS or other legal requirements, and protect customers and our business. We do not use sensitive personal information to create profiles for unrelated advertising or marketing.
USPS Form 1583, CMRA, and mailbox records may need to be maintained, provided, or processed under postal rules and lawful requests. A deletion request cannot override a legal retention obligation. Notarial journals and related records are also subject to separate legal retention, security, and disclosure requirements. Customer files may be processed or temporarily stored on the equipment and systems used to complete a requested service; please avoid sending information that is unnecessary for the request.
We retain personal information only as long as reasonably necessary for the purposes described here, legitimate operational needs, dispute resolution, fraud prevention, accounting and tax requirements, carrier requirements, contractual obligations, and legal or regulatory requirements. Retention periods differ by record type. When information is no longer needed, we may delete, destroy, anonymize, or securely dispose of it in accordance with our practices and applicable law.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, loss, alteration, and disclosure. No internet transmission, electronic storage system, postal operation, or physical security measure is completely secure. Please protect account credentials and contact us promptly if you believe your account or personal information has been compromised.
We use essential browser storage for sign-in, security, checkout, and saved cart functions. Google Analytics, Google Tag Manager, and Microsoft Clarity load only after you choose “Allow analytics.” Our custom analytics events are designed to exclude form entries, account credentials, identification documents, mailbox application details, uploaded artwork, document contents, and payment-card information.
You may choose Essential only, change your choice at any time, or clear site data in your browser. We recognize a browser Global Privacy Control (GPC) signal by keeping optional analytics off for that browser. Traditional Do Not Track signals do not have a single universally adopted standard, so we may not respond to every such signal. Third-party providers may process information under their own policies when analytics is enabled.
WeShip Store does not sell customer personal information for monetary consideration in the ordinary course of business. We do not knowingly sell or share the personal information of consumers under 16 years of age. Optional analytics technologies can involve disclosures to third parties; they are blocked unless you grant analytics permission, and are disabled when a GPC signal is present.
The California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), applies to businesses that meet statutory thresholds. To the extent it applies to WeShip and a particular consumer or activity, California residents may have rights to know, access, correct, delete, opt out of qualifying sales or sharing, limit certain uses of sensitive personal information, and exercise rights without unlawful discrimination. These rights are subject to legal exceptions, including obligations relating to USPS mailbox records, notary records, transactions, security, fraud prevention, and legal claims.
You may submit a request by contacting us using the details below. We may need to verify your identity before acting on certain requests. An authorized agent may submit a request where permitted by law, subject to verification of the request and the agent’s authority. Even where the CCPA/CPRA does not apply, we welcome reasonable questions and requests about your personal information and will respond as appropriate under applicable law and our operational requirements.
Our services are intended primarily for adults and businesses. We do not knowingly collect personal information online directly from children under 13 for independent marketing purposes. A parent, guardian, authorized account holder, or other legally authorized person may provide information about a minor in connection with a requested mailbox, shipping, identification, or other service; we handle that information in accordance with applicable law.
We may preserve, access, use, or disclose personal information when we reasonably believe it is necessary to comply with applicable law, postal regulations, subpoenas, court orders, governmental or law-enforcement requests, customs requirements, or other legal process. We may also do so to investigate fraud, theft, unauthorized mailbox activity, prohibited shipments, threats, disputes, security incidents, or violations of our agreements, and to protect the rights, property, and safety of WeShip, our customers, employees, service providers, and others.
We may revise this Privacy Policy as our services, technologies, business practices, or legal obligations change. The Effective Date and Last Updated date identify the most recent version. For material changes, we may also provide notice through the website, account portal, email, store notice, or another appropriate method. We encourage you to review this policy periodically.